Contact Us

Suspended Residential Instruction: Counseling, Nutrition and Psychiatry services are still available over the phone and through Zoom. Please call 315.443.8000 to schedule an appointment. Explore virtual resources, Health Care appointment information and Pharmacy information on the Abridged Schedule webpage.

24-Hour Support Call 315.443.8000

Syracuse University students experiencing a mental health crisis, seeking support for sexual assault or relationship violence, or needing medical consultation can receive free confidential services 24 hours a day, seven days a week by calling 315.443.8000. Please note, routine consultations should hold until the next business day.

Phone Tree Instructions

If this is a life-threatening emergency, please call 315.443.4299 or 911.

  • For a mental health crisis, or to speak with the Sexual And Relationship Violence Response Team, please press 3.
  • To make an appointment for Health Care or Counseling, please press 0 or stay on the line.
  • For a list of additional services, please press 2.

Pharmacy Phone Tree Instructions 315.443.5691

Refill requests may be made using the Patient Portal. Please complete the form under “Pharmacy.”

  • To leave a message for the pharmacist, please press 1.
  • If you are a prescriber wishing to leave a prescription order, please press 2.
  • To speak to a member of the pharmacy staff, please press 3.

Barnes Center at The Arch

Administration 315.443.8000
Counseling 315.443.8000
Health Care 315.443.8000
Health Promotion 315.443.7273
Make an Appointment 315.443.8000
Medical Records Office 315.443.2667
Pharmacy 315.443.5691
Recreation 315.443.4386
Student Health Insurance 315.443.9019

Contact Form

Using the Contact Us Form, please share feedback, grievances and questions without fear of retribution. Feedback allows the Barnes Center at The Arch health and wellness team to enhance the student experience. In order to respect patients’ privileges and privacy, please do NOT list any private health information concerning yourself or the student you’re contacting our office for. All details and specific information is able to be discussed via phone conversation with our Health Services team when you’re contacted.

If preferred, you may contact the Office of the University Ombuds for an informal, confidential, neutral and independent resource to address concerns or questions openly without fear of retaliation or judgment. The Ombuds may be reached by email at or by calling 315.443.1087.