Patient Portal

Sept. 27, 2021: The Patient Portal will be adding Microsoft’s Multi-factor Authentication.

What is the Patient Portal?

Patient Portal Log-in

Helping enhance communications between students and the health and wellness team, is the Patient Portal. With an account, this secure and confidential digital portal provides students the opportunity to:

  • Schedule and access appointments for health care. (Please call 315.443.8000 to schedule a Counseling or Health Care appointment.)
  • Important Note: Beginning Monday, Sept. 27, 2021, the Patient Portal will be adding Microsoft’s Multi-factor Authentication (MFA) to the login process. This is the same multi-factor authentication you already use to access SUMail, and that you will use to access MySlice starting Sunday, Sept. 26, 2021. For additional details regarding configuring and using MFA, please refer to Microsoft Two-Factor Authentication in Answers.
  • Securely communicate with the health and wellness team.
  • Access and submit records such as health statements and immunization history.

Using the Patient Portal

Only Syracuse University students have access to the Patient Portal.  Access the Patient Portal by logging in with your NetID and password. For questions or additional information, please email the Barnes Center at The Arch or call 315.443.8000.

Students are encouraged to enroll in to receive health and wellness text message notifications from the Barnes Center at The Arch. Highlights include appointment reminders, secure message notifications, important health and wellness updates, and more.

  1. Navigate to the Patient Portal.
  2. Log in with your NetID and password.
  3. Select “Forms,” then under “Student Forms,” select “Communications Preference.”
  4. Please follow the directions on the form to complete enrollment.
  5. At any time you may text *HELP* for additional assistance or *STOP* to cancel.

  • Emergency: If you are experiencing a life-threatening emergency or you are in immediate danger, call 911.
  • Non-emergency Well Visits: All non-emergency, well visits and immunization appointments may be made with the Patient Portal.
  • More Urgent Non-emergency Appointments: More urgent non-emergency appointments, such as sick visits may be scheduled starting after midnight the night before the desired visit date.
  • Multiple Health Concerns: If you are having multiple health concerns, please select multiple appointment visit types.
  • Same Day/Sick Appointments: Please note, sick appointments can only be made as “Same Day” appointments. The “Same Day” appointments open at midnight each day. If you are trying to make a sick appointment for later in the week, you will either need to call Health Care at 315.443.8000 or schedule a “Same Day” appointment on the day you would like to come in.
  • Recurring Health Concerns: If you were seen recently for the same concern, contact the Barnes Center at The Arch to speak with your health care provider's nurse by calling 315.443.8000.

What if I did not find an appointment visit type that closely meets my needs?

Some appointments require prior discussion with a health care representative before booking. If you do not find an appointment visit type that closely meets your needs, email the Barnes Center at The Arch or call 315.443.8000 to schedule an appointment.

Failure to Show for Scheduled Appointment

Failure to show for a scheduled appointment or failure to call to cancel at least two hours prior to an appointment, will be assessed a "no show" fee on the student’s account.

Scheduling an Appointment (Counseling, Health Care, Nutrition) in the Patient Portal

  1. Log in to the Patient Portal with your Net ID and password.
  2. Select “Appointment” on the top bar.
  3. Under “Welcome to Self Scheduling,” read the information before moving forward.
  4. Under “Select a Reason for Your Appointment,” select the symptom(s) you would like to be seen for and complete each drop-down menu. If you cannot find it on the list or have multiple symptoms that are not related, please call Health Care at 315.443.8000.
  5. Under “Provider” select a specific provider or select “all” for any provider. If scheduling for a prescription refill, you will need to choose the provider who has prescribed it to you.
  6. Select “Submit” when complete and read the pop-up instructions before continuing.
  7. Next select the date and time for your appointment.
  8. Please bring a hardcopy of your insurance card and arrive five minutes prior to your appointment to complete check-in paperwork.

In partnership, Student Association (SA) and the Barnes Center at The Arch, invite Syracuse University students to participate in free Sexually Transmitted Infection (STI) screening clinic appointments throughout the academic year. Participants of the Student Health Insurance Plan receive free STI testing at any time.

If you have questions or to request accommodations, please contact the Barnes Center at The Arch by calling 315.443.8000.

Testing Options

Confidential STI clinics provide screening opportunities for the following.

  • Chlamydia: Rectal, Throat, Urine
  • Gonorrhea: Rectal, Throat, Urine
  • Human Immunodeficiency Virus (HIV): Blood Test
  • Syphilis: Blood Test

Scheduling an Appointment

Please note, appointments are first come, first serve and scheduling will only be open during the following appointment times.

  1. Using your NetID and password, log into the Patient Portal.
  2. Within the top banner select “Appts.”
  3. Under “Search” select “GYT Event STI Screening Clinic.”
  4. When prompted, enter appointment code “GYT.”
  5. Select “Submit” to complete.

2021-2022 STI Screening Clinics

Clinic appointments are available between 9 a.m. and 3:30 p.m. on the following dates.

  • Nov. 3-5, 2021
  • Nov. 10-12, 2021
  • Feb. 2022
  • April 2022

Mobile check-in is required prior to entering the Health Care waiting room.

  1. Check-in on the Patient Portal.
  2. Complete all forms.
  3. Verify insurance at the front desk.

You may complete forms within the Patient Portal.

  1. After logging in with your NetID and password, select the “Forms” option on the top menu.
  2. A list of forms will appear on the next webpage.
  3. Required forms will be marked with a red asterisks (*).
  4. Begin the process by selecting the desired form and then following the prompts to complete.
  • Identification and Authorization -  This form gives the Barnes Center at The Arch staff permission to treat you at our clinics along with providing us an emergency contact. To sign, use  a touch screen or the mouse on your computer.
  • Health History - Check all medical conditions that you have had in the past or currently have. Students (for minors this is required by their parent/guardian) must fill out this part in full. This form will provide us with information needed to best treat you, should you visit. Please remember that your health information is strictly confidential and cannot be shared with any other part of the University.
  • Immunization Records Form – In accordance with New York State law, the following vaccination records must be submitted. If you choose not to obtain the Meningococcal meningitis  immunization, please complete the Meningitis Waiver Form in the Patient Portal. Please note, if you are under the age of 18, a parent/guardian must complete the Minor Consent Form. You may obtain these records by contacting your high school or primary care physician. Your health care provider may complete this form if they do not have a copy of your immunization records. If you have any questions about your vaccination records, please contact your primary care physician. By appointment only, Barnes Center at The Arch Health Care is available to assist you in obtaining the appropriate vaccinations if you have not been vaccinated or do not have documentation of your vaccinations.
    • Two Measles, Mumps and Rubella (MMR) vaccinations
    • Meningococcal meningitis vaccination within the last five years and after the age of 16
  • Minor Consent and Waiver – This form must be completed by a parent/guardian if you will not be 18 years of age by the time you begin classes. Please print this form and complete it in full. Once you have completed the form, you will need to upload it to the Patient Portal.
  • Tuberculosis (TB) Screening -  All students are required to complete the TB Screening. You (and for those under age 18, your parent/guardian) must fill out this part in full. Please read each question carefully.

  • Log in to the Patient Portal with your NetID and password.
  • In the drop-down menu under “Immunizations,” select “View History.”
  • You may print Immunization Records by selecting “Print.”

  • Log into the Patient Portal with your SU NetID and password.
  • Select the “Immunizations” tab from the top menu, and select “Enter Dates”
  • Under the “Recommended Immunizations” heading, find the type of COVID-19 vaccine you received, enter the dates(s) and click Submit.
  • Once the date(s) have been submitted, select the “Upload” tab from the top menu.
  • Follow all upload instructions.
  • In the drop-down menu labeled “Choose Document,” select “COVID Proof of Vaccination.”
  • Click “Select a file,” choose the file containing your vaccination documents, and click “Upload.”

  • Log in to the Patient Portal with your SU NetID and password.
  • Click “COVID-19” on the top menu.
  • Enter the date and result of your COVID-19 test and click “Submit.”
  • Your “Documentation Status” will be updated to “Needs Documentation.”
  • Click “Select File” and upload a copy of your COVID-19 test results.
  • Please ensure your name, date of test and result are clearly visible on your uploaded document.
  • Upon uploading your documentation, your status will be updated to “Under Review” until reviewed by the Barnes Center.
  • If “Under Review” status of your test result has not been updated within 48 hours, please check the Patient Portal for a secure message.

1. Using your NetID and password, log into the Patient Portal.
2. Then complete the form under “Pharmacy.”

1. Using your NetID and password, log into the Patient Portal.
2. Select Forms.
3. Scroll down to Pharmacy and fill out the form for “SUHS Pharmacy Refill/Transfer Request Form.”

Gender identity and pronouns may be selected using the Patient Portal.

  1. After logging in, in the top left box select your name.
  2. Click ‘edit profile’ and select gender identity and pronouns.

  • Log in to the Patient Portal with your SU NetID and password.
  • Select “Forms” from the main menu.
  • Under Student Forms, select the “Medical-Religious Waiver” form to print the waiver to sign.
  • Once you have signed the waiver and added required supporting documentation, select “Upload” on the home screen.
  • Follow the upload instructions.
  • In the drop-down section, select “Medical or Religious Waiver Form.”
  • Select the completed waiver file to upload.

You may update your preferred name within the Patient Portal.

  1. After logging in, in the top left box select your name.
  2. Click ‘edit profile’ and enter your preferred name.

Students may access charge details and/or retrieve an itemized receipt through the following actions.

  • Logging into the Patient Portal and click on the "Statements" tab.
  • Contacting the Barnes Center at The Arch Medical Records Office by calling 315.443.2667.

Using the Patient Portal, students may receive messages from health care providers containing next step instructions. To access messages from health care providers, log into the Patient Portal.

  • Log in to the Patient Portal with your SU NetID and password.
  • Select “Upload” on the main menu.
  • Follow the upload instructions.
  • Select “Flu Vaccine Documentation” from the drop-down menu.
  • Add your proof of vaccination.

  • Log in to the Patient Portal with your NetID and password.
  • Select “Appts” on the main menu.
  • In the drop-down section:
    • Under “Clinic,” select “Health Clinic”
    • Under “Reason,” select “Flu Shot Appointment 2020”
    • Under “Provider,” select the location for your appointment (Stadium or Skybarn)
    • Select “Submit”
  • Select your appointment date and time (no more than 48 hours in advance).