The Dean of Students Office is available during business hours by calling 315.443.4357, emailing DOS@syr.edu.
The Dean of Students Office supports students during their time at Syracuse University. Case managers help students create a network of support and receive assistance with the following services:
- Absence notifications
- Bias response and education
- Case management
- Crisis support
- Emergency aid
- Medical leave of absence
- Online Referrals
- Procedural advising
- Referrals to campus resources
- Sexual and relationship violence support
Please call 315.443.4357(HELP) or email firstname.lastname@example.org to connect with the Dean of Students Office team.
Students may contact the Dean of Students Office in cases where they are absent from class for an extended period of time (48 hours or more). Documentation will be required to support the absence. The Dean of Students Office will utilize Orange SUccess to send absence notifications to faculty. For absences lasting less than 48 hours, the student should discuss academic arrangements with their faculty.
When a student experiences an emergency that keeps them from attending classes for an extended period of time, the Dean of Students Office is able to notify the student’s home college about their absences. If the student is unable to contact the Dean of Students Office, a family member or staff member may contact the Dean of Students Office to request an absence notification when a student will have short-term and/or unexpected absences from the University.
The Dean of Students Office will provide appropriate notifications to home school/college and/or faculty on the student’s behalf. Absences which warrant absence notification may include, but are not limited to: alleged victim of a crime, personal illness or personal injury that result in hospitalization, or death of family member or close friend.
Upon returning, the student may need to provide documentation for the absence to the home school or college and/or faculty, if requested. The student should remember that they will need to speak directly with each professor as soon as they are able to in order to make arrangements to complete any necessary work.
Important to note:
- An absence notification does not excuse the absence or replace the absence policy listed on the course syllabus. Faculty may excuse the absence at their own discretion.
- An absence notification is prepared for a student for emergency/critical situations only (e.g. illness/injury, hospitalization, death in family, alleged victim of a crime, etc.).
- A student should always speak to their faculty directly to arrange making up any missed work.
- When possible, the Dean of Students Office should be contacted prior to the student leaving campus and not after the student has returned.
- The Dean of Students Office does NOT provide absence notifications for interviews, planned appointments or personal engagements (vacations or weddings). For pre-planned class absences, students are encouraged to speak directly with faculty to make a plan for missed classes and coursework.
- For absence notifications for religious observances, students are encouraged to submit their religious observances in MySlice at the beginning of the semester. For more information, visit the Religious Observance Policy.
Frequently Asked Questions
An absence notification is official notification sent out to instructors to inform them of a student’s documented absence.
Required documentation will vary based on the individual situation but may include items such as hospital documentation, online link to obituary, funeral cards, DPS/SPD reports, etc.
Is it true that the Barnes Center at The Arch health care providers will no longer provide documentation for absence notifications?
No, but the process has changed slightly. The Barnes Center will provide documentation directly to the Dean of Students Office for any student treated who is required to be out of class for 48 hours or more. The Dean of Students will in turn provide the absence notification to faculty.
No, whether an absence is “excused” is at the discretion of the individual professor and/or department.
What class assignments, homework, etc. needs to be made up once an absence notification has been sent?
Class assignments and work arrangements will vary based on individual class/instructor requirements. All students should be in direct contact with their instructor to discuss arrangements.
What is the minimum amount of time one must be absent in order to request official notification be sent?
Typically, an absence must be 48 hours or more for the Dean of Students Office to send out the absence notification. However, in instances such as, but not limited to, sexual assault, psychiatric evaluation and incapacitation, exceptions will be made.
Contact the Dean of Students Office and speak with a case manager to discuss your situation and create a support plan.
Typically, absence notifications will be sent to instructors via Orange SUccess.
Contact your professor for any absence less than 48 hours. If any questions remain, feel free to contact your home/school college support office and/or the Dean of Students Office.
Contact the Dean of Students Office at 315.443.4357 (HELP) to speak directly with a case manager.
Any student, family member, or staff member wishing to request an absence notification must discuss this request with a case manager in the Dean of Students Office by calling 315.443.4357 (HELP).
Case managers work with students to support them during their time at Syracuse University.
Case managers provide:
- comprehensive consultation services to the University community to proactively identify at-risk and/or struggling students;
- outreach to identified students;
- early intervention and behaviorally based assessments to determine appropriate resources and support areas;
- supportive intervention, guidance and advocacy services;
- referrals and campus navigation assistance;
- monitoring of student progress and;
- follow-up support plans.
What to Expect
Case managers may reach out to students if made aware that they may be struggling with some aspect of campus life or have been impacted by a recent event. Students may also reach out to the Dean of Students Office directly if they would like to discuss an issue with a case manager.
A meeting will be scheduled in which the case manager and student will discuss current struggles or barriers as well as action plans for future follow-up including possible referrals to additional support areas and ongoing case management within the Dean of Students Office. Interaction with a case manager may continue throughout the semester or longer as determined by the case manager and student.
A student who is in need of immediate financial assistance due to an emergency situation may contact the Dean of Students Office to discuss possible options for emergency aid.
Emergency Aid is defined as a loan and/or grants used for emergency purposes, such as emergency medical treatment, travel home due to family emergencies, etc. Emergency Aid is not provided to pay credit card bills, or late payments, nor typically rent.
A student wishing to request emergency aid must discuss this request with a Dean of Students case manager by calling 315.443.4357(HELP).
Medical Leave of Absence
A medical leave of absence (MLOA) is an action initiated by a student to leave the University for medical, psychological, and/or substance abuse-related conditions when the conditions are impacting their ability to function safely or successfully in the University environment.
A student wishing to take a medical leave of absence must first discuss their request with a Dean of Students case manager by calling 315.443.4357(HELP).
Important to note:
- The date that a student makes the request to the University for a medical leave of absence will be the effective date of the medical leave of absence. Any request for medical leave of absence made after the withdraw deadline will result in the student receiving failing grades (e.g. letter grade of F) unless there are extenuating circumstances as reviewed and deemed as such by appropriate health and wellness designee.
- If your medical leave is related to physical health or mental health concerns, additional information about the MLOA process, including required documentation, can be found on the Barnes Center at The Arch website.
The Dean of Students Office collaborates with the Office of Student Rights and Responsibilties to provide students with access to procedural advisors. A procedural advisor is a University student, staff or faculty member who has volunteered and is trained to assist students involved in the University Student Conduct Process.
Students who are facing a potential violation of the Code of Student Conduct will be required to meet with the Office of Student Rights and Responsibilities (OSRR) to discuss the incident. A procedural advisor is available to attend any meeting with OSRR with a student for support.
Students wishing to connect with a procedural advisor can find more information by visiting the OSRR website.
Additional questions or concerns regarding procedural advisors may be directed to the Dean of Students Office at 315.443.4357 or via email at email@example.com.
Dean of Students case managers may provide additional support for students transitioning back to the University after time away due to personal or medical leave of absence as well as conduct or academic suspensions.
A student looking for support with the readmission process should contact the Dean of Students Office to speak with a case manager by calling 315.443.4357(HELP).
Important to note: If your medical leave was related to physical or mental health concerns, additional information about the readmission process, including required documentation, can be found at the Barnes Center at The Arch website.
Sexual and Relationship Violence Support
The Dean of Students Office works to address the needs of students who are impacted by sexual assault, relationship violence and other forms of gender-related bias through a variety of interventions, referrals, advocacy and follow-up services. The Dean of Students Office is available to provide support to all students involved in University processes, including the University Student Conduct Process and all Title IX-related concerns, as well as providing interim relief explanations and follow up. Case managers may act as procedural advisors for students involved in Title IX University Processes.
The Dean of Students Office works closely with the Barnes Center at The Arch—including the Sexual and Relationship Violence Response Team and health promotion team—and the Title IX Coordinator to provide support, advocacy, education and prevention regarding sexual misconduct and relationship violence. Collectively, we are committed to working to end interpersonal violence and promote open discussion about sexual and relationship violence.
Please contact the Dean of Students Office at 315.443.4357(HELP) for more information and to discuss support services offered.
Please note, Dean of Students case managers are not confidential resources. For 24/7 confidential support, advocacy and discussion of reporting options, contact the Sexual and Relationship Violence Response Team at the Barnes Center by calling 315.443.8000.
Learn more with the Sexual and Relationship Violence Resource Guide.